Refund & Cancellation

• You can cancel at any time from My Subscription in the dashboard, or by emailing us. There is no cancellation fee and no notice period.
• Your account keeps working until the end of the period you have already paid for. We do not cut access off the moment you cancel.
• Cancelling stops future charges. It does not delete your data — you keep access to export it, and can reactivate later.

• Free trial. New gyms start on a free trial. Nothing is charged during it, so there is nothing to refund — cancel before it ends and you pay nothing.
• Within 7 days of a charge. If you are unhappy with the service, write to us within 7 days of the payment and we will refund it in full, no explanation needed.
• After 7 days. Subscription periods already under way are generally not refunded, because the service was available to you. If something went genuinely wrong at our end — an extended outage, or a feature that did not work as described — tell us and we will make it right, usually as a refund or credit.
• Duplicate or accidental charges are always refunded in full.

Email support@nugym.app from the address on the account, with the gym name and roughly when the charge was made. We aim to reply within two business days.

Approved refunds go back to the original payment method. Your bank or wallet provider usually takes a further 5–10 business days to show it.

This is the part gym owners most often ask about, so to be exact: when a member pays you, that money goes to your connected payment account. It never passes through us and we take no cut of it.

• Refunding a member is your decision and is made through your own payment gateway, under your gym's own membership terms.
• We cannot refund a member on your behalf, because we never held the money.
• Recording a refund in Nugym adjusts your records; it does not move money by itself.

If you dispute a subscription charge with your bank instead of contacting us, we may suspend the account until it is resolved. It is faster for both of us if you email first — most disputes are a misunderstanding we can settle the same day.

Anything unclear, ask before you buy: support@nugym.app.