Terms of Service

These terms apply when you create a Nugym account or use the service. If you are agreeing on behalf of a gym or company, you confirm you are authorised to bind it. If you do not agree, do not use the service.

Nugym is gym management software: membership records, attendance and check-in, billing and invoicing, classes and bookings, messaging, reporting, and an optional desktop bridge for biometric check-in hardware.

We aim to keep the service available and to warn you before planned maintenance, but we do not promise uninterrupted service. Features may change as the product develops; we will not remove something you depend on without notice where we can avoid it.

• You are responsible for everything done under your account, including by managers and staff you create.
• Keep your credentials secret. Tell us immediately if you believe an account has been compromised.
• Give each staff member their own login rather than sharing one, and grant only the access their job needs.
• New gym accounts are reviewed before activation; we may ask for identity or business documents.

• Your data stays yours. We claim no ownership of your member, attendance or financial records, and you can export them at any time.
• You are responsible for having a lawful basis to store your members' data, for telling them how it will be used, and for obtaining any consent your local law requires — in particular for biometric check-in and for marketing messages.
• You must not upload data you have no right to hold, and must not use the messaging features to send unsolicited marketing.
• Our handling of data is described in the Privacy Policy, which forms part of these terms.

• Subscription fees are shown before you subscribe and are billed for the period stated on your plan.
• Your members pay you through your own connected payment gateway. We do not hold your members' money and take no cut of it.
• Fees are exclusive of taxes unless stated; you are responsible for any taxes that apply to you.
• If a subscription payment is not received, we will notify you before restricting the account, and you keep access to export your data.
• Cancellation and refunds are covered in the Refund Policy.

You agree not to:

• Break the law with the service, or use it to harm, harass or defraud anyone.
• Attempt to access another gym's data, probe or interfere with our systems, or bypass access controls or rate limits.
• Resell or white-label the service without a written agreement with us.
• Upload malware, or content you do not have the rights to.

We may suspend an account that is causing harm or risk to other customers, and will tell you why.

The service connects to providers you choose — payment gateways, SMS and WhatsApp, email, and biometric devices. Those providers have their own terms and pricing, and we are not responsible for their availability, fees or decisions (for example a gateway declining a transaction or holding a payout).

• Data is stored in managed cloud databases with automated backups, and the desktop bridge keeps a local daily backup on your own machine.
• Backups are a safety net, not a substitute for your own exports — export regularly if your records are business-critical.
• Support is provided by email and through the in-app support channel during business hours.

The service is provided as-is. To the extent the law allows, we are not liable for indirect or consequential losses, lost profits, or lost data, and our total liability for any claim is limited to the subscription fees you paid us in the twelve months before the claim.

Nothing here limits liability that cannot be limited by law, including for fraud.

• You can cancel at any time. Your account stays usable until the end of the period you have paid for.
• We may end or suspend the agreement for a material breach of these terms, or if required by law, with notice where possible.
• After the account closes you have 30 days to request an export before data is deleted, subject to records we must legally retain.

We may update these terms as the service changes. For material changes we will give reasonable notice by email or in the dashboard. Continuing to use the service after that means you accept the updated terms.

These terms are governed by the laws of the jurisdiction in which PT Alien Wave Group is established, without regard to conflict-of-law rules. Questions: support@nugym.app.